Service levels
Last updated June 2026
We would rather under-promise here than publish a number we cannot stand behind. This page describes how we operate today and what a contractual SLA looks like.
Free and self-serve plans
The Free, Pro, and Scale plans are provided on a commercially reasonable, best-effort basis with no contractual uptime guarantee. We run the managed API on Fly.io in the United States with health checks and at least one always-on instance, and we publish live status so you can see incidents as they happen.
Our operational targets — not a warranty — are high availability for the API and prompt triage of outages. If an incident affects you, tell us and we will help.
Enterprise uptime commitment
A written SLA with a defined monthly uptime target, measurement method, support response times, and service credits is available through an enterprise agreement. We scope the specific numbers with you based on your workload and how critical it is, rather than advertising a figure we apply uniformly.
Live status
Current and historical availability is published at our status page.
Support
Reach us at support@bluefields-data.com. Self-serve support is best-effort during business hours. Enterprise agreements can include a named contact and committed response times.
This page is informational and, except where a signed enterprise agreement says otherwise, does not create a contractual service-level commitment. It is not legal advice.